Effective Date: 07 August 2026

1. Service Charges

TAAPGO Health charges a service fee for connecting patients with suitable doctors, clinics, hospitals, and authorized partner laboratories. This service fee is charged for providing the platform and connection service only and is not a consultation, treatment, or laboratory test fee.

2. When a Refund Will Be Issued

• If TAAPGO fails to connect the patient with a doctor, clinic, hospital, or partner laboratory within a reasonable time.
• If the same payment is charged more than once due to a duplicate transaction.
• If the requested service cannot be provided due to a technical issue on the TAAPGO platform.
• If a partner laboratory is unable to perform the booked test for reasons attributable to the laboratory and no suitable alternative service can be arranged.

3. When a Refund Will Not Be Issued

• If the patient cancels a doctor appointment or laboratory test booking.
• If the patient is dissatisfied with the doctor’s consultation or medical advice.
• If the patient is dissatisfied with the laboratory test report or results.
• If the treatment or test outcome does not meet the patient’s expectations.
• If the patient fails to attend the appointment (No Show).
• If the patient is unavailable during the scheduled home sample collection.
• Once the laboratory has collected the sample, the laboratory test fee is non-refundable.
• If incorrect, incomplete, or misleading information provided by the patient affects the service.
• Consultation fees, laboratory charges, or treatment fees paid directly to the doctor, hospital, clinic, or partner laboratory are non-refundable by TAAPGO.

4. Refund Processing Time

Approved refunds are generally processed within 5-7 business days through the original payment method. Processing time may vary depending on the bank, UPI, or payment gateway.

5. Refund Request

Refund requests must be submitted within 7 days of the payment date. Users may be required to provide the transaction ID, booking ID, and any other relevant information. Incomplete information may delay or result in rejection of the refund request.

6. Responsibility of Partner Service Providers

Doctors, hospitals, clinics, and partner laboratories are independent service providers. They are solely responsible for consultations, prescriptions, medical treatment, laboratory testing, reports, and medical outcomes. TAAPGO only facilitates bookings and connections between users and these service providers.

7. Final Decision

All refund requests will be reviewed individually, and TAAPGO's decision regarding refund eligibility shall be final, subject to applicable consumer protection laws in India. Nothing in this Refund Policy limits the statutory rights available to consumers under applicable law.